We are about to embark on a major ERP and Campus Solutions implementation for a major University-Hospital center. One thing I learned well from working in Big4 consulting firms was to ask for feedback and conduct a thorough lessons learned for others to benefit from.
So here we are before sailing into the unknown, I am outlining some key elements that will make or break your ERP implementation:
- Change management (repeat these words 3 times at least)
- Start your BPR exercise before the new system implemention kicks off
- Forget the traditional way of doing things and become open minded
- Get used to entering more data than before
- Find a way to eliminate duplicate entries today because ERPs hate duplicates!
- Centralized data and sharing – a wrong address is shared with multiple units in your organization
- A time dimension to data – new ERP system has a date & time stamp to almost every major record so past & future are important in ERPs in making decisions
- Legacy data – most legacy data will NOT be migrated you will have to enter them manually (let’s be realistic here a push of a button will not seamlessly convert your data from old to new format)
- Get used to this word: Maintenance – periodical patches, updates and new releases
- Customize less – it will cost you less on the long run to change your process to fit the vanilla process than to customize!!! Ugly word
- Culture of doing business is different
Joe Zaarour, ERP consultant, project manager and victim of failed projects (and this makes me an expert in the domain)