A business process or business method is a collection of related, structured activities or tasks that produce a specificservice orproduct (serve a particular goal) for a particular customer or customers. It often can be visualized with a flowchart as a sequence of activities.
Business process management (BPM) is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. Business process management attempts to improve processes continuously. It could therefore be described as a “process optimization process.” It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach.
- Business process management
- Business process optimization
- Business process reengineering
Identify choke points, pinpoint bottlenecks and map out a transformation reengineering roadmap.